Terms of service

ONLINE STORE PURCHASE AND SALE RULES

Updated: 2025-10-26

These purchase and sale rules (hereinafter referred to as the Rules) establish the rights, obligations, and responsibilities of the buyer and seller when concluding and executing purchase and sale agreements for goods (interior accessories) in the online store Dōōbject at www.doobject.com (hereinafter referred to as the Store).

1. TERMS

Seller – MB "Dizaino Objektas", Comp. Reg. No 308021946, registered office at Plento g. 12 - 13A, LT45397 Kaunas, Lithuania, Tel. +370 637 77647 , E-mail info@doobject.com

Buyer – a natural or legal person purchasing goods in the Store. Where the Rules apply only to the consumer (a natural person purchasing for non-business purposes), this is clearly indicated.

Goods – interior accessories and other goods offered in the Store; where applicable, additional services (assembly, delivery, etc.).

Contract – a distance purchase and sale contract between the Seller and the Buyer, concluded in accordance with these Rules, when the Buyer submits an order and pays for it, and the Seller confirms it.
Durable medium means any instrument which enables the Buyer to store information addressed personally to him/her in a way that allows future access for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored (e.g. paper, USB stick, CD, DVD, memory card, email, PDF document).

2. GENERAL PROVISIONS

2.1. The Rules are a binding document that the Buyer must read before placing an order. By checking the box "I have read and agree to the Rules" and clicking the order confirmation button, the Buyer confirms that they have read, understood, and agree to the Rules.

2.2. The Seller has the right to change the Rules by announcing it in the Store. The changes apply to orders placed after the announcement of the changes.

2.3. Contracts are concluded in Lithuanian if trade is carried out in the territory of the Republic of Lithuania (unless otherwise specified in a specific offer).

2.4. The privacy policy, cookie policy and, if applicable, direct marketing terms and conditions are an integral part of the use of the Store.

3. CONCLUSION OF THE AGREEMENT

3.1. The Buyer may shop after registering or as a guest.

3.2. The contract is considered concluded from the moment the Buyer: (I) creates a shopping cart, (II) provides the necessary data, (III) indicates that they agree to the Rules and Privacy Policy, (IV) clicks the clearly marked button "Order and pay" (or another equivalent button that unambiguously indicates the payment obligation), and (V) pays for the order. The Seller sends the order confirmation to the Buyer's email address on a durable medium.

3.3. The Seller may not confirm the order for objective reasons (e.g., the goods are out of stock, the data provided by the Buyer is inaccurate, or delivery is impossible). In such a case, the amount paid shall be refunded.

3.4. A separate Agreement is concluded for each order, which is stored in the Seller's database in accordance with the procedure established by law.

4. PRICES, TAXES, AND PROMOTIONS

4.1. All prices in the Store are indicated in euros with VAT (if applicable), unless otherwise specified. The final price with taxes and delivery is shown before confirming the order.

4.2. When announcing a price reduction, the previous price is indicated next to the product – the lowest price applied within 30 days prior to the reduction (or otherwise – in accordance with legal exceptions, e.g., in the case of a gradual reduction).

4.3. If the price is personalised using automated decision-making (e.g., based on the Buyer's browsing history), this will be clearly communicated before the purchase.

4.4. The terms and conditions for gift vouchers, gifts, and promotions are provided separately. Money for gift vouchers is non-refundable, unless required by law.

5. PAYMENT METHODS

5.1. Available payment methods on the online store doobject.com - Payment cards. Electronic banking: SEB, Swedbank, Luminor, Citadele, Urbo bankas, Artea, Revolut. Payment intermediaries, advance bank transfer, gift vouchers. The payments are processed in Euros via MakeCommerce.lt platform. If instalment purchases through a partner are applicable, such financing is provided in accordance with the Consumer Credit Act; the credit agreement is concluded between the Buyer and the credit provider.

5.2. The order will be processed upon receipt of payment, unless otherwise specified (e.g., "payment upon delivery" if this method is available).

5.3. The Seller will not insist on advance confirmation: payment or consent boxes are not pre-ticked.

6. DELIVERY AND COLLECTION

6.1. Delivery methods, terms, and prices are listed for each product and in the order form. Calculation begins upon order confirmation or (if applicable) upon commencement of product manufacturing.

6.2. Delivery is made to the address specified by the Buyer or to a parcel terminal. The Buyer undertakes to accept the shipment themselves or to specify a person to accept it.

6.3. Upon accepting the shipment, the Buyer shall check the packaging and the condition of the goods. If the Buyer notices any damage or discrepancies, they shall note this in the courier's documents/on the parcel locker screen and immediately inform the Seller.

6.4. If an order contains goods with different delivery times, they may be shipped separately.

6.5. If delivery fails due to the Buyer's fault (incorrect address, inaccessibility, etc.), a redelivery fee may apply.

7. QUALITY, CONFORMITY, AND WARRANTY OF GOODS

7.1. The essential characteristics of the goods are specified on the product page. Due to different screen settings, the colors may differ slightly from those seen on the screen – this is not considered a defect if the discrepancy is minor and insignificant. By placing an order from the catalogue or for a custom product and paying a deposit, the Buyer confirms that they understand that due to the peculiarities of screen display, catalogue photos, the properties of the materials used, and/or aging techniques, the actual product may differ slightly from the visualisations or descriptions provided: there may be slight variations in shade, texture irregularities, or minor surface cracks. If these differences are inherent to the material or manufacturing process and do not exceed reasonable tolerances and do not affect the functionality of the product, they are not considered defects.

7.2. The legal (statutory) warranty for the consumer is valid for 12 months from the date of delivery of the goods. If the manufacturer provides a longer commercial warranty, it applies under its terms and conditions.

7.3. Check that the purchased goods are of good quality and inform the Seller immediately.

7.4. If a non-conformity is found, it will first be repaired or replaced free of charge and within a reasonable time. If this is impossible or disproportionate, the consumer may demand a price reduction or termination of the contract and a refund.

7.5. The order number/purchase confirmation document is required for the claim to be processed. The goods must be used for their intended purpose and in accordance with the instructions.

7.6. The warranty does not apply if the defects are caused by improper use, mechanical damage, natural wear and tear, natural disasters, or failure to follow care instructions.

7.7. When returning a defective product, the shipping costs shall be covered by the Seller, provided that the buyer has agreed on the terms of return with the seller beforehand.

7.8. When returning goods, the buyer shall comply with the following conditions:

7.8.1. The goods must be returned in their original packaging.

7.8.2 The goods must be packaged in such a way that they are protected during transport.

7.8.3. The goods must not be damaged or impaired due to the Buyer's actions.

7.8.4. The goods must be unused and must not have lost their commercial appearance (undamaged labels, protective film, etc.), except in cases where they are returned due to non-conformity (poor quality goods).

7.8.5. The goods must be returned with all accessories (accessories, attachments, instructions, gifts, packaging elements).

8. USER'S RIGHT TO WITHDRAW FROM THE CONTRACT (IF THE GOODS ARE NOT DESIRED)

8.1. The user (a natural person, not for business purposes) has the right to withdraw from a distance contract without giving any reason within 14 days of receiving the goods.

8.2. The buyer shall submit a clear notification by email to info@doobject.com or via their account and return the goods to the seller within 14 days of the notification.

8.3. When returning goods in good condition, the buyer shall cover the direct costs of the return. If the goods cannot be sent by regular mail due to their size/weight, the Seller shall indicate the return price rates/maximum rate before the purchase.

8.4. The money shall be refunded using the same payment method within 14 days of receiving the notice of withdrawal, but not earlier than the Seller receives the returned goods or proof of their dispatch.

8.5. The consumer is liable for any reduction in the value of the goods resulting from actions not related to the necessary inspection of the goods.

8.6. Exceptions to the right of withdrawal (examples): goods manufactured or clearly customised according to the Buyer's specific instructions; packaged hygiene goods, if unpacked; perishable goods; other exceptions provided for in legislation.

8.7. Return address: Plento g. 12 - 13A, LT45397 Kaunas, Lithuania. When returning by courier, please include documents confirming the purchase and the return form in the package.

9. RETURN AND EXCHANGE OF GOODS IN OTHER CASES

9.1. In addition to the statutory 14-day right, the Seller may apply an additional voluntary return period (if announced). In this case, the conditions valid at the time of the announcement shall apply.

9.2. When exchanging goods due to size/color (quality), standard return rules and shipping rates apply.

10. CUSTOMER SERVICE AND COMPLAINT HANDLING

10.1. For questions regarding goods, orders, returns, or warranty, please contact: info@doobject.com tel. +370 637 77647.

10.2. Disputes shall be resolved through negotiation between the parties. The buyer-consumer is first recommended to contact the Seller in writing. If no response is received within 14 days or if the response is unsatisfactory, the consumer may contact the State Consumer Rights Protection Authority (VVTAT) or the court.

10.3. The European Commission's online dispute resolution (ODR) platform has been discontinued as of July 20, 2025; therefore, we do not provide links to it. Consumers may refer cross-border disputes to the VVTAT or other ADR institutions.

11. LIABILITY AND FORCE MAJEURE

11.1. The Seller shall only be liable for direct losses incurred by the Buyer due to a material breach of the Rules or legislation, where such losses are directly related to the breach and were foreseeable. This does not apply when mandatory consumer rights requirements apply.

11.2. The Seller shall not be liable for failure to perform its obligations if this was due to force majeure circumstances, of which the Buyer shall be informed immediately.

12. PROCESSING OF PERSONAL DATA

12.1. The Buyer's personal data is processed in accordance with the Privacy Policy and applicable data protection laws.

12.2. The Buyer has the rights set out in the GDPR (access, rectification, erasure, restriction, etc.). Requests should be sent to info@doobject.com or via the account.

13. FINAL PROVISIONS

13.1. The Rules and the relationships arising therefrom shall be governed by the laws of the Republic of Lithuania.

13.2. If any provision of the Rules is found to be invalid, the other provisions shall remain in force and the invalid provision shall be replaced by the provision that is closest in purpose and legal acts.

13.3. The Seller may transfer its rights and obligations to third parties after informing the Buyer thereof.

APPENDICES
Appendix No. 1 Sample contract cancellation form

(The Buyer may copy, fill out, and submit this form by email)

I, [first name, last name], hereby give notice that I am cancelling the contract of sale for the following goods: [product name, model], order No. [xxxx], order date [yyyy-mm-dd], delivery date [yyyy-mm-dd].

First name, last name: [ ] Address: [ ] Email / tel.: [ ] Signature (if completed on paper): [ ] Date: [yyyy-mm-dd]

Appendix No. 2  Return and warranty service procedure (summary)

Returns are accepted at the following address: Plento g. 12 - 13A, LT45397 Kaunas, Lithuania or via post office according to the instructions.

In the case of defective goods, the shipping costs are paid by the Seller; in the case of non-defective goods, the shipping costs are paid by the Buyer.

Large items are collected by the Seller after agreeing on a time.

The warranty review period is as soon as possible, within a reasonable time; the decision is communicated by email.